XFINITY Reviews

As a customer of 3 years I advise NO. Get dish network. Use your phone providers Data. Do anything to avoid xfinity. They upsell you on non existent products. They pretend to understand concerns but everything can be resolved for xxx more $$ which is xx more $ which is 1x more than the cost of what the previous chat-bot agent sold you on. I pay for 2 account now but I’ll be terminating all. It’s nonsense and a premeditated scam. Carpetbaggers. THE WORST.

The latest.....I need to make changes to my premium channels. I called and the auto system said to do it online. I went online and got an error page that said to chat instead. I tried to chat and was told it was not available. Then I tried messenger and the auto responses made no sense and no live person came on. RIDICULOUS!

I recently had to switch from USI fiber to Xfinity when I moved to a new building. I new going in that Xfinity was pricey and they always sneak in extra charges, but it was the only option available.

What I didn't expect was being lied to repeated, an extra 28.5% charge on my first bill, and not getting the proper equipment to even set it up when I picked up my self install kit.

First thing, I picked up an install kit from a an Xfinity store and I have one TV and a cable modem. They didn't give me a splitter so I can actually set them both up at the same time. If I'm getting both cable and internet from your company, it should be kindergarten math to give me the one thing I need to use them both at the same time. So I had to drive all the way back to the store to get the proper gear.

Next, knowing they love over charging, I watched my first bill like hawk. Sure enough, they tacked on $58 in extra charges. So I called and spent 2 hours convincing the 'customer service' rep that I only had one TV and the getting a splitter does mean I have the two tvs and boxes they tried to charge me for. Also that I hate DVR, never use it and would never have signed up for premium DVR on my actual TV nor on the fictitious TV they claimed I have. I got him to confirm my bill would be changed to the actual price I signed up for.

Of course, that was a lie. Several days later my bill had not changed. Just to change up my frustration vehicles, I decided to try the Xfinity chat this time and spent a little over another hour convincing the chat person of everything I had talked to the phone person about—apparently they don't take notes for my file or they couldn't read or something. At the end of the chat, I asked for a transcript so that I have it in writing that both this month's bill and every bill going forward until the end of my promo package would be what I signed up for. He said that I could download a transcript after closing the chat. Another lie, there is no way to email or download a chat transcription after closing.

So, I immediately opened another chat and spent nearly another hour convincing the next person of everything that I had said to the previous two. I did actually get her to paste a transcript of the chat in the window so I could copy it—the only positive outcome of what is now 4 hours of my life wasted. She stated multiple times that my current bill would be switched to what my package rate is, and that would be the same for all future bills but that it may take up to 3 days to show on the website (because apparently Xfinity has the slowest databases in the world and unlike every other online bill I pay they have to have mice manually run the changes and push the buttons to get things to update, or something).

Of course, yet another lie. Those chat conversations happened on 5/20. It's now 6/5 and my bill is due 6/11 and still shows as $58 dollars above what it would be. Thankfully, I at least have it in writing that it should have been changed so that I can open a credit card dispute when the charge goes through. But the fact that I have to go through all that is ridiculous. Maybe lying is a new service they are rolling out, and that is what the $58 is actually for?

I see why Comcast won't claim there own company on trustpilot, but they do have monopoly for large swatches of the country, so they don't have to. I have experience or know someone who has experience each complaint listed, but there are tricks you have to use whenever dealing with Comcast. ( Ex: ALWAYS pick the option to cancel service, this dept has the most competent reps.) However, comcast has the best and most reliable network (that's why I gave them 3 stars) they're just jerks.

if i could give them no stars i would just leave it blank!!!!
Horrible customer service horrible automated service!!!!.
I've been on the phone trying to resolve a problem since 11:45am and it is 4:43pm and still nothing is resolved. I have 6months left and i cant wait till its over!!!!
please feel free to email me back

Terrible service-we have weekly outages that they refuse to even acknowledge. If there are outages you can get a refund for the day. We have the Comcast truck in our neighborhood all the time and frankly the Waste pick up service is more reliable by far and welcome! The only recourse is to call your state public service commission and it rattles their jaws and gets corporate involved. After the last call to the PSC we had 3 great months of service-guess it is time again!

Even Comcast used to have the best service today the employing offshore workers from China and India he doesn't know what you're doing you don't understand the language of them the Internet connection going down and trying to selling you more expressive Splaine I will not go with them even AT&T and Verizon also atrocious cheaters but Comcast are not honest

Xfinity allows their agents to cheat on us as much as they want.
I talked to a total of 4 agents in a month, three lied to me and cheated on me for contract, balance and cancelation.
They have no responsibilities and the Comcast designed such system where it's important for a agent just to get an agreement and make money: How, it doesn't matter: lie, promise cheat, but get a contract. Comcast Wolf of the street but without style. They do not send you any written confirmation about details in arrangment only contract and bill. When I requested Email confirmation about some specific details they told me its not allowed. Only phone conversation, so you can't have any evidence. They have been doing that for years. Every time I had their internet service I was cheated. I wouldn't ever continue with them but I had situations they are only internet service.

My case details.
I used Xfinity's cheapest service of $ 30 a month for one year. After a year, my monthly subscription was increased to $ 72.
FRAUD 1 - After a year, my monthly subscription was increased to $ 72. It's written in the contract BUT they did not send me any notification, letter or Email that my one-year contract expires and that my monthly payment will be increased.
FRAUD 2 - I called Xfinity and asked how to cancel the service. The agent offered me to continue using the internet for $ 45 and I can cancel whenever I want without any obligation. I also asked for that bill to be reduced from $ 73 to $ 45 as for all other months. He agreed and said it would be done. The connection was broken and I called again and got another agent. I explained everything again and he also agreed to everything as did the first agent. I requested that he send me an Email confirmation for everything we agreed. A few days later I received an Email saying that my next monthly payment is $45, but there was no mention $73 bill will be reduced to $45. I waited a few days and called again to check That agent told me that none of them had left any notice of my account being reduced.
FRAUD 3 - This time I found way how to have a live chat with an agent (it is very difficult to find it). Now I requested to cancel my service. The agent starts lying to me that I have to announce cancellation 30 days in advance. I say other agents have told me I can do it whenever I want.
FRAUD 4 - Then negotiations begin and at the end of a long chat he says he will do it. I make an appointment to cancel my service in three days and ask how much my total debt is. He wrote that it is $ 30. I paid it next day.
After 4 days I noticed my Comcas internet service is still working even though it should have been turned off. I find the live chat option again and asked agent what is my status. He did not found that I canceled SERVICE OR CALCULATION OF MY FINAL DUE AFTER CANCELATTION. When I told him I had a copy of transcript chat where are all deatails about my cancelation. Then he said he had to check again. Again he found nothing and told me that he would do me a favor and cancel the service immediately and make a debt change to $30.
I told him I don't need any favor and i want to send him copy of transcript where is clear what is promised to me. I also demanded that the responsibility of that agent should be established. Then he said that it was not necessary and for that I could talk to their "expert team" about responsibility.

XFINITY "EXPERT" SCAM TEAM - I was soon called by an expert who speaks very poor English and I could barely understood her English. She worked remotely from India like all other agents I talked and chat before. She constantly repeated same sentences from training book: We are concerned and will do everything, You are very important Xfinity clients and so on..., I asked her two times is she the person in charge for frauds. She confirmed that she will resolve my case. We spent about 15 minutes around the basic confirmation of my identity and then I told her about the frauds her colleagues. It was long conversation. After all she told me she did review and now i will be connected to talk with "expert team". I asked her Why do you waisting my time, I asked you from the beginning are you the person in charge of these problems. She continued with phrases from the training book.
I hang up and realized that I lost that day about 2 hours with Xfinity for nothing.
Conclusion
This behavior would not be allowed by the worst fraudulent company. Xfinity is below that.
I have been cheated by Comcast in 2015, 2017, and now. I would never use their service but then they were the only service in the places where I lived.

In the middle of a pandemic when my husband needs the internet to work from home as an Educational Specialist training teachers from our basement, and my children need internet to attend virtual school, Comcast just increased our monthly bill by $20/month! That's $240/year! We live in the country and don't have access to any other provider. My husband called to see if they would just extend our current contract or find a promo code to help with the cost. The end result was a $20/month increase and a 2 year contract. Then when my husband got the final email confirmation, the new rate was only good for 1 year and then increased again! Soooooo disappointed in such a big company that's clearly only concerned with their own bank account... not to mention our internet is constantly going out and glitching during virtual school and work!

Terrible customer service, wifi is sketchy at best, constant interruptions w tv (should give a discount each time no service) and high cost.
Truly hate xfinity

Xfinity has the worse customer service. It is right up there w/Quicken Loans/Rocket Mortgage. Their agents lack knowledge. They repeat stupid phrases possibly the company made them memorize during their training. One idiot agent locked my email on Feb 28 & no one from Customer Security Assurance Dept/Level 2 got back to me until March 3rd. That was my business email, all my security cameras were connected. It was not only a lot of lost time but also a security risk for me. I have been a customer since 1994 but I decided to take my business else where. I pay $350/mo and cant even get support for 4 days when I need it due to their agent's fault. Get any service but Xfinity/Comcast.

Xfinity/comcast are a joke. Expensive and according to my guest the cable does nit work. I cannot even login to my account anymore to cancel payment. I only want the internet anyway and they said i have to have cable in a package... now they are taking $290.40 and not providing the cable they insisted I had to have!! As soon as i have found a decent internet provider in Osceola i am moving away. Go Trump! Drain the swamp WWG1WGA